Refund Policy

​

Last Updated: 4 August 2026

At My Hypnotherapist, we are committed to providing a professional and transparent service. This Refund Policy explains when refunds may be available and outlines our cancellation terms.

Booking and Payment

Payment is required at the time of booking unless otherwise agreed. Your appointment is confirmed once payment has been received.

Cancellation by You

If you need to cancel or reschedule your appointment, please let us know as soon as possible.

• Cancellations made 24** hours or more** before your appointment will receive either a full refund or the option to reschedule at no additional cost.

• Cancellations made less than 24 hours before the appointment are non-refundable.

• If you do not attend your appointment without prior notice, the full session fee will be retained.

Cancellation by Us

If we need to cancel or reschedule your appointment due to unforeseen circumstances, you will be offered the choice of:

• A full refund, or

• An alternative appointment at a mutually convenient time.

Online Sessions

The same cancellation policy applies to online appointments. Please ensure you have a suitable internet connection and access to the agreed video platform before your session begins.

Packages and Prepaid Sessions

Where multiple sessions are purchased as part of a package:

• Unused sessions may be refunded unless otherwise stated at the time of purchase.

• Any discounts applied to the package may be adjusted if only part of the package is used.

• Refunds will only apply to unused sessions.

Therapy Outcomes

Hypnotherapy is a collaborative process, and individual results vary. As outcomes cannot be guaranteed, refunds are not available because the desired result was not achieved.

Processing Refunds

Approved refunds will normally be processed within 5–10 working days using the original payment method. Processing times may vary depending on your bank or payment provider.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.

Contact Us

If you have any questions about this Refund Policy or believe you are entitled to a refund, please contact us using the contact details provided on our website. We will always do our best to resolve any concerns promptly and fairly.